Privacy Policy
Your privacy and data security are fundamental to everything we do at Genovation. This policy explains how we collect, use, and protect your information.
Privacy at a Glance
Information We Collect
Personal Information
- Contact information (name, email, phone number, company)
- Account credentials and authentication data
- Professional information and role within your organization
- Communication preferences and settings
Technical Data
- Usage data and interaction patterns with our AI systems
- System performance metrics and error logs
- Device information, IP addresses, and browser data
- API usage statistics and integration data
Enterprise Data
- Data you provide to train or operate our AI systems
- Queries, prompts, and interactions with our AI agents
- Files, documents, and datasets uploaded for processing
- Configuration settings and customization preferences
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI systems and services:
- Operating AEGIS, EXPERTUS, and other AI agents
- Processing and analyzing data for insights and automation
- Customizing AI responses and recommendations
- Facilitating integrations with your existing systems
Security & Compliance
- Monitoring for security threats and unauthorized access
- Maintaining audit logs for compliance requirements
- Ensuring data integrity and system reliability
Communication & Support
- Providing customer support and technical assistance
- Sending service updates and important notifications
- Responding to inquiries and feedback
Data Sharing & Disclosure
Important: We never sell your data
Genovation does not and will never sell, rent, or lease your personal or business data to third parties.
Limited Sharing Scenarios
We may share your information only in the following circumstances:
- Service Providers: Trusted partners who help us deliver our services (cloud infrastructure, security monitoring)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale (with appropriate protections)
- With Your Consent: When you explicitly authorize us to share specific information
Security Measures
We implement enterprise-grade security measures to protect your data:
Technical Safeguards
- End-to-end encryption in transit and at rest
- Zero-trust network architecture
- Multi-factor authentication required
- Regular security audits and penetration testing
Compliance Standards
- SOC 2 Type II certified
- GDPR and international privacy law compliant
- ISO 27001 information security standards
- Regular third-party security assessments
Your Privacy Rights
You have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you
Correction
Update or correct any inaccurate information
Portability
Export your data in a machine-readable format
Deletion
Request deletion of your personal data (right to be forgotten)
Restriction
Limit how we process your personal data
Objection
Object to certain types of data processing
Exercise Your Rights: To exercise any of these rights, contact our privacy team atprivacy@genovationsolutions.com. We will respond to your request within 30 days.
Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy:
- Active Accounts: Data is retained while your account remains active and for up to 7 years after termination for compliance purposes
- Processing Data: Enterprise data is deleted within 30 days of contract termination unless legally required to retain
- Backup Data: Backup copies are automatically deleted according to our retention schedule (maximum 3 years)
- Audit Logs: Security and access logs are retained for 7 years for compliance and security monitoring
International Data Transfers
As a global AI company, we may transfer data across international borders while maintaining appropriate protections:
- All transfers comply with applicable privacy laws including GDPR
- We use Standard Contractual Clauses (SCCs) for EU data transfers
- Data processing agreements ensure consistent protection standards
- Regional data centers minimize cross-border transfers
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements:
- Material changes will be communicated via email or platform notification
- Updates will be posted on our website with the revision date
- Continued use of our services constitutes acceptance of updates
Questions About Privacy?
Our privacy team is here to help. Contact us with any questions about this policy or your data rights.
Company Information
Genovation AI Private Limited
Bengal Eco Intelligent Park, EM Block, Sector V, Bidhannagar
Kolkata, West Bengal 700091, India