Terms of Service
These terms govern your use of Genovation's AI systems, products, and services. Please read them carefully before using our platform.
Agreement Overview
Acceptance of Terms
By accessing or using any Genovation AI services, including but not limited to AEGIS, EXPERTUS, our Small Language Models, or Specialized Agents, you agree to be bound by these Terms of Service and all applicable laws and regulations.
- These terms apply to all users, including enterprise customers, developers, and individual users
- Enterprise customers may have additional terms in their Service Agreements
- If you disagree with any part of these terms, you must discontinue use immediately
- You must be at least 18 years old or have legal authority to enter into this agreement
Services Provided
Genovation provides enterprise-grade AI systems and services designed for autonomous operation:
AI Products
- AEGIS: Universal context-aware AI agent
- EXPERTUS: Enterprise Agentic AI Library
- Small Language Models: Efficient edge deployment
- Specialized Agents: Domain-specific AI solutions
Enterprise Solutions
- Industrial Intelligence for manufacturing
- Critical Systems for defense and healthcare
- Centre of Excellence consulting
- Platform Integration services
Service Evolution: Our AI services are continuously evolving. We may add new features, modify existing functionality, or discontinue certain services with appropriate notice to users.
User Responsibilities
Acceptable Use
You agree to use our services responsibly and in compliance with all applicable laws:
- Provide accurate account information and keep credentials secure
- Use services only for legitimate business and lawful purposes
- Respect intellectual property rights and confidentiality
- Monitor and secure your data inputs and outputs
Prohibited Activities
The following activities are strictly prohibited:
- Attempting to reverse engineer, decompile, or extract our AI models
- Using services for illegal activities, fraud, or harmful content generation
- Circumventing security measures or attempting unauthorized access
- Overloading systems or conducting denial-of-service attacks
- Sharing access credentials or violating usage limits
Intellectual Property Rights
Genovation's Rights
- All AI models, algorithms, and software are proprietary to Genovation
- Trademarks, logos, and brand materials remain our exclusive property
- Documentation, APIs, and platform interfaces are licensed, not sold
- No rights granted beyond those explicitly stated in your agreement
Your Rights and Responsibilities
- You retain ownership of your input data and generated outputs
- Limited license to use our services according to your subscription
- Responsibility to ensure you have rights to data you provide
- Obligation to respect third-party intellectual property rights
Service Availability & Performance
Uptime Commitment
We strive to maintain high service availability with enterprise-grade reliability:
- 99.9% uptime SLA for enterprise customers (with appropriate credits)
- Planned maintenance windows with advance notice
- Real-time status monitoring and incident communication
- Redundant systems and automatic failover capabilities
Service Limitations
Important Limitations
- • AI outputs are not guaranteed to be error-free or complete
- • Service may be interrupted due to maintenance, updates, or emergencies
- • Usage limits apply based on your subscription tier
- • Beta or experimental features provided "as-is" without warranties
Payment Terms
Billing and Payments
- Subscription fees are billed in advance on a monthly or annual basis
- Usage-based charges are calculated and billed monthly in arrears
- Payments are due within 30 days of invoice date unless otherwise agreed
- Late payments may result in service suspension and interest charges
Refunds and Cancellations
- 30-day notice required for subscription cancellations
- Refunds considered on a case-by-case basis for service disruptions
- Enterprise agreements may have custom cancellation terms
- SLA credits provided for qualifying service outages
Limitation of Liability
IMPORTANT LEGAL NOTICE
The following limitations of liability are fundamental terms of this agreement. Please read carefully as they affect your legal rights.
Service Disclaimers
- AI services are provided "as-is" without warranties of any kind
- We disclaim warranties of merchantability and fitness for particular purpose
- No guarantee that AI outputs will be accurate, complete, or error-free
- Users are responsible for validating and verifying AI-generated content
Damage Limitations
- Total liability limited to fees paid in the 12 months preceding the claim
- No liability for indirect, consequential, or punitive damages
- Enterprise customers may negotiate higher liability caps
- Limitations may not apply where prohibited by applicable law
Termination
Termination Rights
- Either party may terminate with 30 days written notice
- Immediate termination for material breach or violation of terms
- Automatic termination for non-payment after 30 days
- We may suspend services pending investigation of violations
Post-Termination
- 90-day data retrieval period before permanent deletion
- All access credentials and API keys will be deactivated
- Outstanding fees remain due and payable
- Confidentiality and intellectual property provisions survive
Governing Law & Dispute Resolution
Applicable Law
- Governed by the laws of India and the State of West Bengal
- Subject to exclusive jurisdiction of Kolkata courts
- International customers subject to local consumer protection laws
- UN Convention on International Sale of Goods excluded
Dispute Resolution Process
Direct Negotiation
30-day period for good faith resolution attempts
Mediation
Non-binding mediation through agreed mediator
Arbitration
Binding arbitration under Indian Arbitration and Conciliation Act
Updates to Terms
We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices:
- Material changes will be communicated 30 days in advance
- Updated terms will be posted on our website with revision date
- Continued use after update constitutes acceptance of new terms
- Enterprise customers may negotiate change provisions
Questions About These Terms?
Our legal and customer success teams are available to help clarify any aspects of these terms.
Company Information
Genovation AI Private Limited
Bengal Eco Intelligent Park, EM Block, Sector V, Bidhannagar
Kolkata, West Bengal 700091, India